Privacy policy
How Operion Group collects, uses and protects personal information and the rights you have over it.
Last updated [launch date]
This policy explains how Operion Group Ltd (Operion Group) collects and uses personal information when you visit operiongroup.co.uk, send an enquiry or work with the business. It also sets out your rights and how to use them.
Who is responsible for your information
Operion Group Ltd is the controller of the personal information described in this policy. It is a company registered in England and Wales, company number 17322604, with its registered office at 70 Grange Road East, Birkenhead, CH41 5FE, United Kingdom.
Operion Group is registered with the Information Commissioner’s Office under registration number [ICO registration number].
Questions about this policy or your information can be sent to enquiries@operiongroup.co.uk or made by phone on 07849 546 553.
Information collected
| When | What is collected |
|---|---|
| You send an enquiry or book a diagnostic | Your name, email address, phone number, company, site location and anything you include in your message |
| You call or email directly | Your contact details and the content of your calls, emails and messages |
| Your business works with Operion Group | Business contact details for you and your colleagues, plus the information needed to agree, deliver and invoice the work |
| You visit the site | Technical information such as your IP address, browser type and the pages you view. The hosting provider records some of this to keep the site secure. Analytics and advertising cookies collect information only if you accept them. |
Operion Group does not ask for sensitive information such as health details. Please leave it out of enquiries.
How it is used
Personal information is only used where the law allows. Each use has a lawful basis under UK data protection law.
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries or diagnostic bookings and preparing proposals | Legitimate interests in responding to businesses that get in touch, or steps taken at your request before a contract |
| Agreeing, delivering and invoicing work | Performance of a contract, or legitimate interests where the contract is with the business you work for |
| Keeping business and accounting records | Legal obligation |
| Keeping the site secure and working properly | Legitimate interests |
| Measuring site visits and how well online adverts work | Consent, given through the cookie banner |
Where legitimate interests are relied on, they are weighed against your rights. You can object at any time.
Your details are not added to a mailing list and no newsletters or marketing emails are sent.
Who information is shared with
Personal information is never sold. It is shared only where needed to run the business, with:
- IONOS, which hosts the website
- Microsoft, which provides email and file storage through Microsoft 365
- business software providers, including AI tools used to help prepare documents and reports, set so that your information is not used to train their models
- Google and Microsoft, for site analytics and advert measurement, only if you accept those cookies
- accountants, insurers and professional advisers, where needed
- courts, regulators or the police, where the law requires it
AI tools help with drafting and analysis only. No decisions about you are made by automated means.
Transfers outside the UK
Some providers, such as Google and Microsoft, may store or access information outside the UK. Where they do, the transfer is protected by UK adequacy regulations, such as the UK Extension to the EU–US Data Privacy Framework, or by approved contract terms such as the International Data Transfer Agreement.
How long information is kept
| Information | Kept for |
|---|---|
| Enquiries that don’t lead to work | 2 years from the last contact, then deleted |
| Client and project records | 6 years after the end of the financial year in which the work finished, to meet tax and company law |
| Site analytics | 14 months, then deleted automatically |
How information is protected
Personal information is held on secure, password protected systems and access is limited to those who need it. The site uses an encrypted connection and providers are chosen for their security standards.
Your rights
You have the right to:
- ask for a copy of the personal information held about you
- have inaccurate or incomplete information corrected
- ask for your information to be deleted
- ask for its use to be restricted
- object to its use where legitimate interests are relied on
- receive information you provided in a format you can pass to someone else
- withdraw consent at any time, for example by changing your cookie settings
To make a request, email enquiries@operiongroup.co.uk. Requests are free and answered within one month. Proof of identity may be asked for before any information is released.
Complaints
If you are unhappy with how your information has been handled, please raise it with Operion Group first by email at enquiries@operiongroup.co.uk or through the contact form. Complaints are acknowledged within 30 days and looked into without delay. You will be told the outcome.
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies
The site uses cookies. The cookie policy lists each one and explains how to change your settings.
Links to other websites
The site may link to other websites. Their privacy practices are their own, so check their policies before sharing information with them.
Changes to this policy
This policy is reviewed from time to time. The latest version is always on this page, with the date it was last updated at the top.